Cate Castleton Photography

WHAT IS A PRIVACY POLICY?

A privacy policy is a statement that discloses some or all of the ways Cate Castleton Photography collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Cate Castleton Photography is committed to safeguarding the privacy of our website visitors. In this policy, Cate Castleton Photography is acting as a data controller, where we determine the ways and means of processing personal data received through the website.

WHAT TYPE OF INFORMATION DO WE COLLECT?

We collect personally identifiable information which include, Your Name, Email, Telephone number and any further information you wish to disclose wish us, including but not limited to Children's Names, DOB or Age and Gender.

In additional we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools, example, Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We collect signatures and consent for Model Release and Contract information, these are used to comply with current laws regarding consent for minors and use of their images in both digital and printed format.

HOW DO WE COLLECT INFORMATION?

Information you voluntarily provide us: When you complete your details in one of our contact forms, consult with Cate Castleton Photography, send an email, post on our blog or message us on platforms of social media, we collect personal information. This information will be used specifically for answering your enquiry and processing your booking. When signing up to our newsletter your information will be collected.

We collect your data online which allows us to store and manage any information in a secure manor allowing us to efficiently send emails containing Model Release and Contract documents to be signed online. Our online marketing software Mail Chimp allows us to capture your name, email address for the purpose of sending market related emails and upcoming session information.

Information we collect automatically: When you browse through our website, we may collect information about your visit, how long you used our website and services and your web browsing information. This information may be collected in the form of cookies.

WHY DO WE COLLECT THIS INFORMATION?

We collect your name and contact information to address any bookings for the past, present and future and assist with any future assistance or technical support. Your name is so we can address you on a more personal way during contact through email, telephone and when your present at the studio, your contact information allows us to contact you regarding your booking and if you opt in for email marketing. Your child's details when collected are required to allow us to provide and operate services involving that child and determining which session may be suitable.

HOW DO WE STORE YOUR DATA?

Currently, Wave manages your email, contact information, signed documents and any emails sent to our email address. Wave requires a user name and passwords are encrypted which means they cannot see them. All your data is stored correctly and within compliance of the GDPR.

Wave and Mail chimp store your Name and Email Address and require a username and password to log in. My user and other user passwords is encrypted which means that they cannot see our password. All your data is stored correctly and within compliance of the GDPR.

Our company is hosted on the Zenfolio platform. Zenfolio provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Zenfolios' data storage, databases and the general Zenfolio applications. They store your data on secure servers behind a firewall.

Any images taken by Cate Castleton Photography, are stored on an encrypted password protected hard drive that does not leave the premises of the studio, therefore reducing the risks of it being lost, stolen or hacked in transit.

HOW LONG IS THE DATA STORED?

Most data including digital images will be stored indefinitely. This is to allow us to provide a better service to you as a client in the event that you contact us again in the future.

We are legally obliged to store some data for a minimum amount of time e.g. sales and payment records

WHO WILL WE SHARE YOUR INFORMATION WITH?

We take your privacy very seriously and do no sell data to third party organisations

There are only two ways we may share your data. We may need to share your name and address with delivery companies on order to deliver documentation or product orders. We would also have to provide your data to law enforcement agencies if issued a court order to do so.

HOW WILL THIS AFFECT YOU?

We collect, store and process your data in such a way that should have no negative effect on you as an individual

HOW WE COMMUNICATE WITH WEBSITE VISITORS AND USERS:

Cate Castleton Photography may use your personal data to contact you in a variety of platforms, we may use your telephone number to conduct a telephone consultations regarding your booking enquiry, your email to respond to correspondences between yourself and us. Your email, you may receive newsletters or email marketing using your email address provided, if consented to marketing.

HOW TO WITHDRAW CONSENT:

If you do not wish us to continue collecting your data or storing it, please email [email protected] or send us a written letter to ADDRESS: Studio 102, Unit 1, Thameside studios, SE18 5NR

You may request a copy of any data we store about you and we will comply with any requests as per the guidance of the Information Commissioners Office

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND YOUR CONTACT INFORMATION:

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email protected] or send us mail to: Studio 102, Unit 1, Thameside studios, SE18 5NR